Sub Products

Auto-Attendant :-This feature allows the caller to directly reach an extension without operator assistance. Different messages like Welcome Message, Dial-by-Name, Dial Extension, Busy, No Reply, Wrong Number Dialed and Transferring to the Operator are played according to the situation. ETERNITY can handle 5 callers simultaneously.

Call Back on Trunk:-This feature is used to respond to the specific incoming call on the mobile which was disconnected by the caller. In case, an Incoming call on mobile is disconnected by the caller during period, ”Call Back Timer” configured in the system, the system will initiate the call back from the same port, if the caller”s CLI is matching and prefix configured in the ”Trusted Caller List”.

Call Budget on Trunk and Extension-:It allows setting a monthly call budget for individual for individual trunks and users in order to control the usage. The station can be locked by the system is the user exceeds the call budget value.

Call Detail Record with Cost Calculation Reports :-The Advanced Search Module allows detailed report generation and printing for all outgoing, incoming and internal calls with strong filtering capability and separate buffer capacity for each category-6000 outgoing, 5000 incoming and 1000 internal calls.

Caller Line Identification (CLI):-Matrix ETERNITY offers CLI features on IP Phone, DKP and SLT. It offers the facility to detect CLI on analog telephone lines, ISDN lines, GSM lines and VoIP lines. It can detect both, DTMF and FSK signals for CLI. User can get CLI of external number, internal number and also CLI on transfer of calls.

CLI based Routing:-The dedicated code detector circuits identify the Caller Line (trunk call) and route the incoming call directly to the respective users (DKP or SLT), if the incoming number matches with CLI table entries.

• Software Application: SARVAM UCS/UMG Web-based System Software for Programming
• Call Features: Call Forward, Emergency Calls, PIN Dialling, Call Forward-Remote Flexible, Forced Answer Raid, Call Logs Hotline Conflict Dialling, Call Pick Up, Auto Answer, Auto Redial, Barge In, Dial In Conference, Call Transfer, Do Not Disturb, Conference 3 Party, Dial By Name, Dynamic Lock, Call Hold
• Automatic Number Translation – The ETERNITY GENX12SAC Telephone System modifies the dialed number or part thereof to match the numbering plan of the destination networks like PSTN, GSM/4G, and VOIP.
• Allowed and Denied Call List – Allowed and Denied Lists are used to restrict dialing of long-distance and international numbers.
• 4G Network Support – Matrix GSM 4G Card offers accessibility to 4G networks for Voice communication in Matrix ETERNITY GENX12SAC Telephone System.
• Other Features –  Auto Attendant, Conversation Recording, Day-Night Mode, Direct Station Selection Console, SMS Gateway, Apple Push Notification Service Support, Auto Sign-In for Softphones, Room Monitor, SIM Card Balance Recharging, RCOC (Return Call to Original Caller), Compact, and Sturdy design
• Call Detail Record (Incoming and Outgoing) – Matrix ETERNITY GENX12SAC Telephone System stores all the outgoing calls made in its internal memory. Various reports can be generated on the Ethernet port, using filters like Port, Number, Date, Time, Duration of the Call, etc. total of 2000 call detail records can be stored.
• Distributed Processing Architecture – Matrix ETERNITY GENX12SAC Telephone System with IP at its core deploys multi-processor architecture, wherein each card has its own dedicated microcontroller, code, and data memory. The local processor is responsible for the processing of commands and generating events for the CPU. The CPU processor is a 32-bit RISC processor and controls all slave cards.
• Caller Line Identification Presentation – Matrix ETERNITY GENX12SAC supports CLIP on FXO, ISDN, GSM//4G, and VOIP lines.
• Call Progres Tones – Call Progress Tones like Dial Tone, Ring Back Tone, Busy Tone and
  Alert Tone can be selected to match the tones used in the region or country where ETERNITY GENX12SAC is installed.
• CLI-Based Routing – ETERNITY GENX12SAC can route a call based on the caller’s number. This allows the routing of certain calls to specific ports directly without the intervention of the operator.
• CUG over GSM/4G – Matrix ETERNITY GENX12SAC Gateway offers In-skin GSM/4G
  solution with which as many as 48 SIMs can be used. An organization can take advantage of this with the CUG facility offered by service providers.
• Day Light Saving – The Real Time Clock (RTC) of ETERNITY GENX12SAC moves forward or backward automatically in tune with the Day Light Saving requirements of the respective country.
• Direct Dial-In (DDI) Routing – ETERNITY GENX12SAC can be programmed intelligently for the DDI Routing feature which makes it possible to route the call directly to a desired station. The functionality of this routing logic should be supported by PBX.
• Configuration Group – ETERNITY GENX12SAC offers different schemes to select the destination port for an incoming call. They are First Free and Round Robin.
• Least Cost Routing – ETERNITY GENX12SAC selects a port that offers the least cost for an outgoing call. It supports different LCR algorithms when a call is originated from GSM/4G, T1/E1 PRI, or SIP trunk. Different routing options like CLI Based, Fixed, All Calls, Dialed Number Based, and Called Number Based are provided to select the most cost-effective route.
• Monitoring (SNMP) – ETERNITY GENX12SAC supports SNMP, which helps manage and monitor network elements, audit network usage, and detect network faults. SNMP manager supports SNMPv1/v2c/v3 versions.
• Multi-Stage Dialing – There are many applications that require dialing a few fixed
  numbers before the actual number. An abbreviated shortcode can be programmed to eliminate a number of dialing stages. It is a convenient feature that processes calls faster and saves time.
• Network Selection – Each GSM/4G port can be programmed to work only with a few selected networks preventing a GSM/4G port from registering with an overlapping costly network.
• Peer-to-Peer Calling – ETERNITY GENX12SAC can make and receive calls from other VOIP users without any Registrar or Proxy Servers. Numbers and IP addresses can be assigned to the other VOIP users to provide direct access across the network. Organizations having multiple locations like branch offices and factories can use these features to provide direct dialing between these end-points VOIP
• PIN Authentification – PIN Authentication is a necessary security feature to restrict access
  to the system and prevent possible misuse of the resources. It can be used on the source port to establish the identity of the caller before the call is processed by ETERNITY GENX12SAC.
• Security (TLS/SRTP) – ETERNITY GENX12SAC supports transporting SIP messages over
  TLS. The TLS protects SIP signaling against loss of integrity, confidentiality, and replay. It also supports SRTP for secure conversation over SIP.
• SIP Accounts – ETERNITY GENX12SAC allows a maximum of 120 SIP Accounts of multiple service providers or all from a single service provider. Each SIP trunk can be programmed for either making outgoing calls, receiving incoming calls, or both. Various allocation methods like First Free and Round Robin are supported to select the most appropriate SIP ITSP for a given call. Diffserv and Precedence are supported for QOS.
• Speech Gain Setting – Matrix ETERNITY GENX12SAC allows the user to set Receive and
• Transmit gain on GSM/4G port to improve quality of speech.
• System Activity logs – ETERNITY GENX12SAC maintains a complete system activity log.
  Users can find out when a particular card was removed from the system or even when a particular port was not detected by the software.
• Time Zones – Call routing can adapt to different routing needs during daytime, lunchtime, and night hours. Three different time zones can be programmed and each port can be programmed to function differently in each time zone.
• Universal Routing – ETERNITY GENX12SAC supports port-agnostic routing. A call received on a GSM/4G port or SIP Account, can be routed on any channel of a T1/E1 PRI NT port, T1/E1 PRI TE, or even another GSM/4G port. Similarly, a call received on any channel of the T1/E1 PRI NT port can be placed on a GSM/4G port, any SIP Account, any channel of the T1/E1 PRI TE port or even another channel of the T1/E1 PRI NT port.